You can check the location of your package by entering your tracking number (which you received in the email regarding the shipment of your package) at the following link: https://www.royalmail.com/track-your-item
- WHERE DO I GET THE TRACKING NUMBER?
We will send the tracking number of your package in an email, where we will inform you about the shipment and delivery of your package. The tracking number is also included in messages sent by Royal Mail.
- HOW DO YOU SEND PACKAGES?
For delivering packages we use the Royal Mail delivery service. The courier will deliver the package to the address you wrote down when ordering. Packages are delivered on working days. If you are not at the address when the package is delivered, you will receive all the information you need to pick up the package (in your mailbox or by e-mail or text message).
- I HAVE PROBLEMS WITH THE DELIVERY, WHAT CAN I DO?
For assistance regarding delivery, you can contact Royal Mail by phone: 034 5774 0740
We are also available at: [email protected]. We will be happy to help you resolve the issue and make sure you get your package as soon as possible.
- WHAT ARE THE DELIVERY COSTS?
For orders up to 50 £ the delivery cost is 4.90 £.
For orders over 50 £ the delivery is free
- DAMAGED PRODUCTS WERE DELIVERED
When receiving the package, if you notice that your package is damaged, you must give a note. Then send us the details (including photos) on [email protected] within 8 days of receiving the package. We will verify if you are eligible for replacement with new products and provide instructions accordingly.
